Returns & Exchanges
At Grundy's Shoes, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn footwear in original packaging. Whether you need a different size or a full refund, our team is dedicated to ensuring a seamless exchange process.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unworn shoes in their original box and secure them inside a mailing satchel to protect the footwear during transit.
Ship to Grundy's
Affix the provided shipping label to your package and drop it off at any authorized postal location or courier point.
Quality Check & Refund
Once our warehouse team inspects the returned goods, we will process your refund or dispatch your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing